Shipping policy
Impact of COVID-19 on Deliveries
Due to the ongoing impacts of the COVID-19 pandemic, delivery times may be longer than expected. We appreciate your patience and understanding during these uncertain times.
Global Partnerships
At CozifyDecor, we collaborate with esteemed merchants around the world to bring you exceptional value and a unique shopping experience. Our products are shipped from various global locations, including USA, Germany, Vietnam, Turkey, India etc.
Shipping Costs
Shipping fees are calculated based on the product weight and your shipping destination. To view the shipping cost, proceed to Secure Checkout and enter your delivery address. The final shipping fee will be displayed on the summary page before you complete your purchase.
Order Processing Time
Most orders at CozifyDecor are processed within 1-3 business days. Custom or personalized items may take additional time for design and processing, typically ranging from 1-5 additional days depending on the complexity of the customization.
Estimated Delivery Times
For standard shipments, expect to receive your order within 7-15 days, depending on your location and the origin of the product. If the product is shipped from within your country, it typically arrives in 7-8 business days. Please note that these are general estimates and actual delivery times may vary.
Important Notes:
- Order processing and delivery times are estimates and may vary.
- Peak season and holidays may cause additional delays.
- International shipments may face further delays due to customs, over which we have no control.
Multiple Items in One Order
If you order multiple items from CozifyDecor, they may be shipped separately depending on the product category and warehouse location. This approach ensures that each part of your order is dispatched as efficiently as possible, allowing for faster delivery times. You may receive items at different times, but rest assured, all parts of your order are on their way.
Order Confirmation and Communication
If you have not received an order confirmation or shipping details, please verify the email address provided for any inaccuracies and reach out to us for necessary corrections and updates.
Shipment Confirmation and Tracking
You will receive a confirmation email with tracking information once your order is shipped. Please allow up to 24 hours for the tracking number to become active. If you do not receive this email, contact us at support@cozifydecor.com to avoid any chargeback issues.
Customs and International Orders
International customers are responsible for any customs duties or taxes imposed by their country. We recommend checking with your local customs office for detailed information on potential charges.
Refund Policy
Your satisfaction is our priority. If you're not happy with your purchase, we offer refunds in line with our Refund and Return Policy. Visit our website at https://cozifydecor.com/policies/refund-policy to learn more about how we ensure a risk-free shopping experience.